Supervisory Skills For Organizational Success


At the end of this workshop, participants will be motivated to lead and supervise their staffs effectively. This course will ensure participants are able to measure the results of effective leadership and supervision. The course will also expose participants to the various strategies involved in leading and supervising their staffs. The focus of the training will emphasize on productivity improvement that will lead to enhancement in cost, quality, speed, dependability and flexibility.


At the end of this course, participants will be able

  • To improve their supervisory skills in handling the challenges of productivity.
  • To excel in ways of building teams among operators in order to achieve organizational goals.
  • To understand the importance of team building to increase productivity.
  • To expose the supervisor to skills needed in overcoming attitude and disciplinary problems of employees.
  • To improve organization’s productivity by using problem solving techniques.
  • To identify types of wastes in organizations and save costs.
  • To enhance organizational competitiveness in a turbulent business environment.

Theoretical sessions shall be followed by practical and general discussions, as well as case studies.


Supervisors and line leaders


The role of a supervisor in managing his workers
  • What is supervision and relationship with workers
  • Creating a productive supervisor
  • What is motivation?
  • Why aren’t people motivated?
  • Factors enhancing motivation
  • The role of an organization in motivating its employees
Management and the role of a supervisor
  • Management activity of a supervisor
  • Supervisors scope of duty
  • Responsibilities of a supervisor
  • Building commitment and a positive attitude
  • The importance of working as a team (team building)
  • The process of enhancing workers commitment
  • The benefits of a committed employee
Skills of a supervisor
  • What is supervision and what do supervisors do?
  • Advantages of effective supervision
  • Goals of effective supervision
  • Problem solving and decision making
  • Leadership skills of a supervisor
Supervisory skills in productivity improvement
  • What is productivity?
  • Productivity measurements
  • Effects of productivity on ROI
  • Creating competitive advantage
  • Techniques in improving the 5 performance objective
Ways to handle problem workers
  • Characteristics of problem workers
  • Who are problem workers
  • Techniques in effective counseling
  • The role of a supervisor in managing problem workers
Employee performance management
  • Setting goals
  • Supporting employee motivation
  • Observing and giving feedback
  • Conducting performance appraisal
  • Addressing performance problem
  • Managing conflicts
  • Effective Time management
  • Identifying and setting supervisors authority